Last Updated: [May 17, 2025]

At Telecom Expense Management Services (TEMS), we are committed to protecting your privacy and ensuring the security of your personal and business data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (https://telecomexpensemanagement.services/) or use our services.

By accessing our website or engaging with our services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please refrain from using our site or services.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

A. Personal Information

This includes data that can identify you or your business, such as:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Billing and payment details

B. Non-Personal Information

This includes aggregated or anonymized data that does not directly identify you, such as:

  • Browser type and version
  • IP address
  • Device information
  • Website usage statistics (pages visited, time spent, etc.)

C. Telecom Expense Data

If you use our expense management services, we may process:

  • Telecom invoices and billing records
  • Contract details with service providers
  • Call logs, data usage, and other telecom-related metrics

2. How We Use Your Information

We use the collected data for the following purposes:

  • To Provide and Improve Our Services – Processing telecom expense audits, optimizing costs, and delivering customized reports.
  • To Communicate with You – Responding to inquiries, sending service updates, and providing customer support.
  • For Billing and Payments – Managing subscriptions, processing transactions, and issuing invoices.
  • For Security and Fraud Prevention – Detecting and preventing unauthorized access or fraudulent activities.
  • For Compliance and Legal Obligations – Meeting regulatory requirements and responding to lawful requests.
  • For Marketing and Analytics – Sending promotional offers (with consent) and analyzing website traffic to enhance user experience.

3. How We Share Your Information

We do not sell your personal data. However, we may share information with:

  • Service Providers – Trusted third-party vendors who assist in billing, analytics, IT support, and telecom audits.
  • Business Partners – Carriers and telecom providers for contract negotiations and dispute resolution.
  • Legal Authorities – When required by law, court order, or government regulation.
  • Corporate Transactions – In case of mergers, acquisitions, or asset sales, where data transfer may be necessary.

All third parties are contractually obligated to maintain confidentiality and security.

4. Data Security Measures

We implement industry-standard security protocols to protect your data, including:

  • Encryption (SSL/TLS for data transmission)
  • Access Controls (Role-based permissions for employees)
  • Regular Security Audits (To detect vulnerabilities)
  • Secure Data Storage (Protected servers and cloud solutions)

Despite these measures, no system is 100% secure. We encourage users to protect their login credentials and report suspicious activity immediately.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Enhance user experience
  • Analyze website traffic
  • Deliver targeted advertisements (if applicable)

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access – Request a copy of your personal data.
  • Correction – Update inaccurate or incomplete information.
  • Deletion – Request erasure of your data (subject to legal limitations).
  • Opt-Out – Unsubscribe from marketing communications.
  • Data Portability – Receive your data in a structured format.

To exercise these rights, contact us at [email protected].

7. International Data Transfers

If you are located outside the United States, your data may be processed in jurisdictions with different privacy laws. We ensure compliance with applicable regulations (e.g., GDPR for EU users).

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If we become aware of such data, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this policy periodically. The “Last Updated” date at the top will reflect changes. Continued use of our services after modifications constitutes acceptance of the revised policy.